Teamwork: Resolving Conflict
Conflict can we difficult to work through, particularly in a workplace. In this short course, you will learn how to recognise conflict, how to deal with it on a 1:1 basis and when to escalate the issue.
After completing this course, participants should be able to:
- Define conflict and examine why it occurs.
- Recognise how to deal with conflict on a 1:1 basis.
- Identify when to escalate conflict issues.
Who is this course appropriate for:
This course is appropriate for all staff.
Continuing Professional Development Hours:
Up to 8 hours can be earned completing this course.
You can earn 1 Continuing Professional Development (CPD) hour by completing the video and assessment questions. If you wish to extend your learning and earn up to an additional 7 CPD hours, you may download the extension exercise which is attached to this course.
View the trailer below to preview the course: