Products

Course Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and ...

Course Description: How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service e...

Course Description: How would you like to be treated? Learn how to provide a five star service experience for people in your care home. Learning O...

Course Description: Outline some of the physical and psychological changes that can occur when a person has Motor Neurone Disease or Multiple Scle...

Course Description: Outline some of the physical and psychological changes that can occur when a person has Motor Neurone Disease or Multiple Scle...

Course Description:  As symptoms progress, a person living with dementia may find it increasingly difficult to express their needs. Changes in beh...

Course Description:  Effective documentation is key to gaining insight into changes in behaviour among residents living with dementia. This course...

Course Description:In this course you will learn to recognise and respond to the unique challenges that may be encountered when caring for a person...

Course Description: Meaningful activities play a pivotal role towards meeting a person's needs and can improve health and wellbeing.  This course ...

Course Description: In this course you will learn practical approaches to assist care staff to understand and be able to respond effectively to th...

Course Description:  It is important for staff to be able to identify causes and triggers for changes in behaviour among residents living with dem...

Course Description: In this course you will learn how sleep patterns and routines change as people get older, and how people living with dementia ...

Course Description: In this course you will learn how behaviours related to dementia may arise as a result of unmet needs. We will explore how you...

Course Description: Identify the causes, symptoms and implications of Urinary Tract Infections. Describe practical approaches to the management of...

Course Description:  Define the types of diabetes and the everyday management strategies required to maintain the health of those you provide care...

Course Description:  Define the types of diabetes and the everyday management strategies required to maintain the health of those you provide care...

Course Description:  This course will help you to recognise and respond to the complications that can occur when a person has diabetes and explain...

Course Description: Recognise and respond to the complications that can occur when a person has diabetes and explain the role of medications in ma...

Course Description: Discuss the ethos of promoting dignity in care and ensuring the individual’s needs and wishes remain at the centre of care del...

Course Description: It is a basic human right to be treated with dignity and respect. This course discusses the ethos of promoting dignity in care...

Course Description: Dignity of risk supports individuals to take positive risks that can lead to improved quality of life, independence and self-e...

Course Description:  A care plan is a dynamic document identifying an individual’s needs, preferences, goals and support strategies. This course e...

Course Description: Effective documentation is essential in the delivery of quality care and support. This course identifies and describes the var...

Course Description: Effective documentation is essential in the delivery of quality care and support. This course describes the various types of w...

Course Description: Failure to maintain standards and safe practice can affect the individual, health professional and the organisation. This cour...

Course Description: In this course you will learn how dysphagia may affect a person and explore appropriate care strategies. Includes information ...

Course Description: In this course you will learn how dysphagia may affect a person and explore appropriate care strategies. Includes information ...

Course Description: This course explores the principles of managing handover to promote effective communication and consistent levels of care. You...

Course Description: Many people are choosing to stay in their own home at the end stage of their life. This course explores what end of life care ...

Course Description: Bereavement is a natural experience that everyone, at some stage of their life will encounter and supporting people who are ex...

Course Description: Become familiar with the common physical and psychological symptoms associated with the end stage of life. Recognise how to pr...

Course Description: Recognise the different forms of epilepsy and associated types of seizures and the ways they may affect a person and their car...

Course Description:  Epilepsy is a complex neurological condition. With insights provided by carers and individuals living with epilepsy, this cou...

Course Description:  Epilepsy is a complex neurological condition. With insights provided by carers and individuals living with epilepsy, this cou...

Course Description: Did you know that falls account for 40% of injury-related deaths and one percent of total deaths in the over 85's. They can h...

Course Description: Did you know that falls account for 40% of injury-related deaths and one percent of total deaths in the over 85's. They can h...